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Opinion: The airline industry needs some disaster management lessons. Health care can help

STAT

Customer service lines, overwhelmed by the surge of displaced travelers, snaked a quarter-mile down the terminal. Like thousands of travelers across the nation, I spent several days in July stranded in an airport with multiple canceled flights, lost luggage, and a whole lot of uncertainty about what to do with my hotel reservations.

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PRIYSM ID boosts customer service offer with new customer experience team

pharmaphorum

The post PRIYSM ID boosts customer service offer with new customer experience team appeared first on. Products and technologies developed by PRISYM ID are used across the globe, delivering compliance assurance for 10 million+ medical devices, clinical trial and pharmaceutical products annually. . For more information:?? .

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The Voice Option in Customer Service Must Not Be the Only One

ComputerTalk

They cannot be taken out of the service equation. Who are the geniuses at AT&T who removed an entire method of communication from its company’s customer service, and when will the company fix this inexcusable error? […]. Sometimes keypads are necessary.

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Q&A With Joe Schmidt, EVP, Head of Customer Services and Success at Medidata

PharmExec

Schmidt discusses the recent announcement that Medidata and the NCI extended their partnership an additional five years.

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Indena’s CDMO services: Health is a joint project

Pharmaceutical Technology

For Indena, the leading company dedicated to the identification, development and production of high-quality active principles derived from plants, custom services have been a key area of expertise for some time now.

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How is digital technology helping Indian pharmacists

Express Pharma

With the help of digital tools, pharmacies are also alerted when patient prescriptions are expiring and require refills, helping businesses ensure a steady stream of revenue and engage with customers in a better manner and gain their trust.

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Find your inner data and take precision marketing to the next level

pharmaphorum

Essentially, CRMs were built last century and their architecture never envisioned elements like conversational AI from chatbots, mobile and web data, customer service data and all this streaming data. They weren’t built for current digital customer conversations and engagement,” says Kurian. “It About Treasure Data.