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Community pharmacies are the backbone of local healthcare, providing essential services and support that go far beyond dispensing medication. They serve as accessible hubs for health advice, chronic disease management, vaccinations, and more. Diversifying your services can help you meet the evolving needs of your customers.
Russell Springs Pharmacy, located in rural Kentucky, is known for its spectacular customerservice. “We Russell Springs Pharmacy employees, from left: Mynor Chic-Radilla; Elizabeth Leveridge, PharmD; Lakyn Stearns; Kassie Rexroat; Kayla Hale; Karli Huckaby; Macey Robertson; Allie Williams, PharmD. We know our people,” Loy-Helm said.
Diaz de Villegas leads with a deep understanding of branding, hospitality and customerservice to create a consistent, memorable experience for patients and families. She manages customer complaints, deploys customerservice recovery methods, and oversees the guest services ambassadors program to reinforce Fox Chase’s reputation.
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