Sat.Oct 27, 2018 - Fri.Nov 02, 2018

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The Voice Option in Customer Service Must Not Be the Only One

ComputerTalk

Sometimes keypads are necessary. They cannot be taken out of the service equation. Who are the geniuses at AT&T who removed an entire method of communication from its company’s customer service, and when will the company fix this inexcusable error? […].

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Patient Misconceptions with Antidepressant Therapy

Med Ed 101

Patient misconceptions with antidepressant therapy is very common. Antidepressant therapy can be life changing for patients, but we have to remember that their are very critical education points that we need to help coach them on. Here’s a list of a few patient misconceptions with antidepressant therapy that I’ve seen patients have. Patient Misconception With […].

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Ambulatory Care Pharmacy – Lessons Learned in the Clinic

Med Ed 101

Last week, I participated in an ambulatory care pharmacy roundtable. It was really interesting and there was all sorts of different discussions from everything to board certification, residency, and the credentialing process. Over the last 2+ years or so, I had the opportunity to grow an ambulatory care pharmacy practice. At the roundtable, I was […].

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Elimination of Bias Against People with Disabilities

ComputerTalk

The Americans with Disabilities Act was signed into law in 1990, enjoying strong bipartisan support. […].

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Position Your Pharmacy for Expansion

Speaker: Chris Antypas and Josh Halladay

Access to limited distribution drugs and payer contracts are key to pharmacy expansion. But how do you prepare your operations to take the next step? Meaningful data: Collect and share clinical data regarding outcomes, utilization, and more Reporting: Limited distribution models require efficient tracking and reporting systems Workflows: Align workflows with specific pharma and payer contractual requirements For in-depth, expert insights on pharmacy expansion, watch this webinar from Inovalon.